Refund Policy – helpline.energy

At Helpline Energy, we want every customer to feel confident when placing an order or scheduling a service. This Refund Policy explains when refunds are available, how refunds are processed, and what conditions apply. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds may be issued depending on the type of order or service you purchased.
To qualify for a refund, your request must meet the conditions listed in this policy and must be submitted within the required time.

2. Refunds for Orders

Before Shipment

If your order has not yet shipped, you may cancel it and receive a full refund.
Please contact our support team as soon as possible to stop the order.

After Shipment

If your order has already shipped, it cannot be canceled.
Refunds may still be available through our Return Policy (if applicable).
Shipping and handling fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
You must provide photos and order details so our team can review the issue.
Once verified, we may offer:
- A replacement
- A full refund
- A partial refund (in certain cases)

Custom or Special Orders

Custom-made, personalized, or special-order items are non-refundable unless the product is damaged or incorrect due to our error.

3. Refunds for Services

Before Service Delivery

If you cancel a scheduled service 7 days or more before the service date, you may be eligible for a partial refund.
Booking, inspection, or scheduling fees are non-refundable.

Within 7 Days of Service Date

Cancellations made less than 7 days before the scheduled service are not eligible for a refund unless stated otherwise in the service agreement.

After Service Delivery

Completed services are non-refundable, even if the results do not meet your expectations.
If you believe there was an error in the service, please contact us within 48 hours for review.

4. Non-Refundable Items and Fees

The following items and fees cannot be refunded:

Shipping and handling costs
Custom or special orders
Service booking or scheduling fees
Products damaged by misuse, improper handling, or unauthorized alterations
Digital or downloadable products (if applicable)

5. How to Request a Refund

To request a refund, please follow these steps:

Email us at info@helpline.energy or call (888) 498-1353.
Provide your order number, service details, and the reason for your refund request.
Include photos or supporting evidence if the product is damaged or incorrect.
Our support team will review your request and inform you of your refund status.

6. Processing Refunds

Approved refunds will be issued back to your original payment method.
Refunds typically take 7–10 business days to appear in your account.
Processing times may vary depending on your bank or payment provider.

7. Changes to This Refund Policy

Helpline Energy may update or modify this Refund Policy at any time. All updates will be posted on this page. Continued use of our Website means you accept the latest version of this policy.