Privacy Policy – helpline.energy

At Helpline Energy, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or use our website https://helpline.energy/ or contact us by phone or email.
By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you provide directly, such as:

Name
Phone number
Email address
Address (if provided)
Order details
Service request information

b. Automatically Collected Information

When you use our website, we may automatically collect:

IP address
Device type
Browser type
Pages viewed
Time spent on our website
Cookies and tracking data

c. Payment Information

If you make a purchase, payment information is processed securely by our payment partners.
We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use your information to:

Process orders and service requests
Provide customer support
Respond to questions and inquiries
Improve website performance and user experience
Send updates related to your order or service
Maintain network security
Comply with legal requirements

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

a. Service Providers

Trusted partners who help us:

Process payments
Deliver products
Provide customer support
Improve our website

These partners may only use your information to perform their services.

b. Legal and Safety Purposes

We may share information if required to:

Comply with laws or legal requests
Protect our rights and property
Prevent fraud, security issues, or illegal activity

c. Business Transfers

If Helpline Energy merges, sells, or transfers assets, your information may be included as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze traffic and usage

You can disable cookies in your browser settings, but some website features may not work properly.

5. Data Security

We use safe and reasonable security measures to protect your information.
However, no online system is 100% secure, and we cannot guarantee complete protection.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access personal information we have about you
Request changes or corrections
Request deletion of your information
Opt out of marketing communications
Disable cookies

To exercise any rights, please contact us using the details below.

7. Data Retention

We keep your information only as long as needed to:

Fulfill your order or service
Meet legal requirements
Improve website operations

Once no longer needed, we securely delete or anonymize your data.

8. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from children.
If you believe a child has provided information, please contact us so we can remove it.

9. Links to Third-Party Websites

Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party sites.
We encourage you to review their privacy policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website means you accept the updated policy.