Cancellation Policy – helpline.energy

At Helpline Energy, we understand that plans can change. This Cancellation Policy explains when and how you can cancel your order or service. Please read this page carefully to understand your rights and responsibilities.

1. Introduction

Helpline Energy aims to provide a smooth and reliable experience for every customer. If you need to cancel an order or service, this policy outlines the steps, conditions, and timelines for processing cancellations.

2. Cancellation of Orders

You may request an order cancellation under the following terms:

Before Shipment

You can cancel your order free of charge if the cancellation request is made before the order ships.
Please contact us as soon as possible so our team can stop the order before dispatch.

After Shipment

Once your order has shipped, the cancellation cannot be processed.
You may still return the product following our Return Policy (if applicable).
Please note that shipping and handling fees are non-refundable.

Custom or Special Orders

Orders that are customized or specially prepared for you cannot be canceled once production has started.

3. Cancellation of Services

If you need to cancel a scheduled service, please follow these terms:

Notice Period

A minimum 7-day notice is required for canceling any scheduled service.
Cancellation requests must be sent by email or phone.

Non-Refundable Fees

Any booking, inspection, or scheduling fees are non-refundable.
If payment has already been made for a service, your refund (if applicable) will depend on how early the cancellation is requested.

Service-Specific Terms

Some services may include additional cancellation rules.
Please check your service agreement or confirmation message for any extra terms.

4. How to Cancel

To cancel an order or service, please follow these steps:

Contact our customer support team at info@helpline.energy or call (888) 498-1353.
Provide your order number, service details, and the reason for cancellation.
Our team will review your request, confirm the cancellation, and guide you through any fees or refund steps.

5. Refunds for Cancellations

Refunds are issued based on the cancellation conditions above.

Standard refunds may take 7–10 business days to appear in your original payment method.
Refund timing may vary depending on your bank or payment provider.

6. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on this page. We recommend reviewing this policy periodically to stay updated on your rights.